Privacy Policy

Your privacy and the security of your health information is our top priority

Our Commitment to Privacy

At Vital Health NZ, we are committed to protecting your privacy and maintaining the confidentiality of your health information. This Privacy Policy explains how we collect, use, disclose, and protect your personal and health information.

Information We Collect

We collect the following types of information:

  • Personal identification information (name, email)
  • Health information and medical history
  • Consultation notes and treatment plans
  • Payment and billing information
  • Technical information related to telehealth consultations

How We Use Your Information

We use your information to:

  • Provide telehealth medical services
  • Communicate with you about your care
  • Process payments and billing
  • Improve our services
  • Comply with legal and regulatory requirements

Information Security

We implement industry-standard security measures to protect your information, including:

  • End-to-end encryption for all communications
  • Secure data storage with access controls
  • Regular security audits and updates
  • HIPAA compliance measures
  • Data stored on secure servers in New Zealand
  • Limited access to authorized personnel only

Data Storage and Location

Your health information is stored on secure servers located in New Zealand. We do not transfer your personal health information outside of New Zealand without your explicit consent, except as required by law or to protect your safety.

Data Retention

We retain your health information for a minimum of 7 years from your last consultation, as required by New Zealand medical record keeping standards. After this period, we may securely dispose of your information unless you request otherwise.

International Data Transfers

We do not routinely transfer your personal health information outside of New Zealand. Any international transfers would only occur with your explicit consent and would be subject to appropriate safeguards to protect your privacy.

Breach Notification

In the unlikely event of a data breach that may affect your personal information, we will notify you and the Privacy Commissioner within 72 hours as required by law. We will also take immediate steps to contain and remedy any breach.

Information Sharing

We do not sell, trade, or rent your personal information. We may share your information only:

  • With your explicit consent
  • With your regular GP if you request it
  • As required by law or regulation
  • To protect your safety or the safety of others

Your Rights

You have the right to:

  • Access your health information
  • Request corrections to your information
  • Request deletion of your information (subject to legal requirements)
  • Withdraw consent for information sharing
  • File a complaint about privacy practices

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Email: admin@healthhealth.co.nz
Address: Vital Health, PO Box 2293, South Dunedin, Dunedin 9012

Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the effective date.

Effective Date: January 1, 2024
Last Updated: January 1, 2024