Frequently Asked Questions

Telehealth is the delivery of healthcare services through digital communication technologies. We provide secure video consultations with qualified doctors, allowing you to receive medical care from the comfort of your home.

Yes, all our doctors are MCNZ registered and have extensive experience in their respective fields. We maintain the same high standards as traditional in-person consultations.

For many health concerns, telehealth is just as effective as in-person visits. Our doctors can assess symptoms, provide diagnoses, prescribe medications, and develop treatment plans. However, some conditions may require in-person examination.

No, Vital Health is a telehealth-only service. We do not offer face-to-face consultations or in-person appointments. If a physical examination or hands-on assessment is required, you will be advised to see another medical provider who can provide in-person care.

You can book an appointment through our online booking system on the Contact page. Simply fill out the form with your preferred service, date, and time, and we'll confirm your appointment within 24 hours.

We understand that life happens. You can cancel or reschedule your appointment up to 24 hours before your scheduled time through your patient portal or by using our online booking system.

Initial consultations are typically 25 minutes, while follow-up appointments are 15-20 minutes. This gives us enough time to thoroughly assess your health and develop a comprehensive treatment plan.

We offer specialist lifestyle medicine services focused on medical weight management with comprehensive lifestyle medicine support. Weight loss medications may be prescribed where clinically appropriate based on individual consultation outcomes. All services are provided through telehealth consultations with our lifestyle medicine approach. Your regular GP remains responsible for your ongoing general healthcare needs.

Yes, our doctor-led team can prescribe medical weight management medications when clinically appropriate based on individual consultation outcomes and medical assessment. Not all patients will be suitable for medication treatment. Prescriptions are sent electronically to your preferred pharmacy, and we can also arrange for delivery if needed.

Absolutely! We can share your consultation notes and treatment plans with your regular GP if you wish. We believe in collaborative care and keeping your primary healthcare team informed.

You'll need a device with a camera and microphone (tablet, or computer), a stable internet connection, and a private, quiet space for your consultation.

Yes, we use enterprise-grade security and are fully HIPAA compliant. Your medical information is encrypted and stored securely, with strict access controls to protect your privacy.

If you experience technical issues, our support team is available to help. We can also reschedule your appointment if needed. Most technical issues can be resolved quickly with our guidance.

$195 + GST consultation includes a comprehensive 25-minute session plus unlimited messaging support with our medical team during business hours (9-5 weekdays) for one month. All costs are transparent with no hidden fees.

We currently operate as a private service. However, some health insurance plans may cover telehealth services. We recommend checking with your insurance provider about telehealth coverage.

Additional costs may include laboratory tests, medical interventions, or specialized treatments. We'll always discuss costs upfront before any procedures or medical interventions.

Your $195 + GST consultation includes a comprehensive 25-minute session plus unlimited messaging support with our medical team during business hours (9-5 weekdays) for one month. This means you can ask questions, get clarifications, and receive ongoing support between appointments at no extra cost.